17 Mar 2020

A message from our CEO, Jim Litterer


Dear Canon Medical Customer,

For over 30 years, Canon Medical has recognized the importance of taking care of our employees and our customers. In response to the concerns surrounding the coronavirus (COVID-19), we have taken a number of steps in our organization to allow our employees to work in a manner that gets your calls answered and supports you as you stand at the front lines of this situation. We are actively engaged in helping our customers navigate through this dynamic situation.

We are 100% committed to continue being responsive to your needs as this situation evolves. We appreciate that you have put your trust in our Canon Medical team, and know together, we will be vigilant and adhere to all of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local authorities’ recommendations.

We take great pride in our customers and continue to keep operations at full strength.
With many of our customers as large health care providers, we know you are at the front line of this health crisis. For that reason and for our employees, Canon Medical will keep operations steady and is here to support you. Whether it is managing a customer service request, providing sales support or even encouragement and advice, we’re committed – to your patients and clinical teams.

The health and safety of our employees is top of mind.
At Canon Medical, we have assembled a cross-disciplinary taskforce to monitor the ongoing situation and manage any potential impact to our organization. As part of the response, we have restricted travel and visitors, provided additional sanitizing options around our offices, encouraged telework and are taking additional steps as needed.

The Canon Medical team will continue to work hard on delivering our commitments and are here to support the clinical and technical needs of your health organization. Our team will continue to monitor and adjust as we go. Please let us know how we may respond to your needs to help in any way. As always, if you need to contact customer support, please call +1 952-487-9519, email us at support@vitalimages.com or login to our customer portal MyVital.

Best regards,

Jim Litterer
President and CEO
Canon Medical Informatics, Inc.